Complaint form – EQUAL OPPORTUNITIES COMMISSION

Important Message

Refinement of channels for enquiries and complaints

To refine our enquiries and complaints handling services, all enquiries and complaints regarding discrimination, harassment and vilification under current anti-discrimination laws or about our services should be made through one of the following channels :

Letter, on-line form, telephone (for enquiries only), or in person
(existing channels)
SMS service (for enquiries by people with hearing impairment / speech difficulties)

The following email addresses for making the abovementioned enquiries or complaints is complaints@eoc.go.ug

The email address info@eoc.go.ug is not designated for handling the abovementioned enquiries or complaints. Senders are required to use respective online forms instead.

Points To Note

If you have been unlawfully discriminated against because of your sex, marital status, pregnancy, breastfeeding, disability, family status or race, you may lodge a complaint with us.

You and your authorised representative (if applicable) must provide:
1. A copy of your valid identification document
2. Proof of your relevant attribute (rights violated including how other persona were treated differently from you).
3. Any supporting documents for the incident under complaint (such as employment contract, dismissal letter, correspondences with the organisation involved in the incident, detriment/losses incurred from the incident, etc.).
4. You are expected to make a statement on whether the matter is pending before any court or tribunal and give relevant details.
5. You are also expected to make a statement on whether you have exhausted internal/domestic remedies and give relevant details.
6. You are also expected to make a statement on whether you have exhausted internal/domestic remedies and give relevant details.
7. A statement specifying the nature of the act or omission which is alleged to undermine or impair equal opportunities.
8. A statement of the facts that led the person claiming to be aggrieved to believe that the nature of the act or omission undermines or impairs equal opportunities.
  Note: The above-mentioned documents can be submitted subsequent to EOC staff\s contact with you or your authorised representative upon receiving the completed form.
If you have authorised a representative, the EOC will communicate directly with the representative in handling the case.
The original copy of this complaint form and any material provided shall be at the disposal of the EOC and will not be returned to the complainant.
4. Supporting information / documents can be uploaded where indicated in the form. (Up to 3 attachments, only files in pdf can be accepted. The file size of each attachment should not exceed 4 MB.) Further information/documents can be submitted by post separately, or when you are contacted by our staff.

Remarks:

Frequently Asked Questions for electronic forms.
The Complaint Form is also available here .

Use of Personal Data

Any of your personal information that is collected or held by the EOC will be kept confidential, but the EOC may use such personal information for the purposes specified below:

Handling and following-up on your enquiries and complaints;
Carrying out any of our statutory functions;
Notifying the EOC insurer in relation to a claim or defending a claim which you are involved as a party;
Sending you information and materials regarding our other services (subject to your consent);
Complying with any laws, regulations or guidelines issued by regulatory or other authorities and;
Any other purposes agreed by law.

Personal data shall not be kept longer than is necessary to fulfil the purpose (including any directly related purpose) for which the data is to be used.

The EOC keeps all Personal Data confidential but may disclose or transfer the personal data collected to authorised person(s) for the purposes set out above.

Please click the link to view the EOC's Personal Information Collection Statement and Privacy Policy Statement.

If you have any questions or need assistance in completing the form, please call the EOC Toll free Line: 0800 100 440 Upon receipt of this form, you will be contacted by an EOC officer. If you are yet to receive any message from us 7 working days after you send in your complaint, please call our hotline as we may not have received your message due to technical issues.

I have read and understood the "Points to Note" and allow the EOC to use my personal data collected in accordance with the purposes specified above, and that the EOC may disclose personal information collected to parties relevant to the complaint or enquiry, or transfer it to authorised person(s).

I have read and understood the "Points to Note" and allow the EOC to use my personal data collected in accordance with the purposes specified above, and that the EOC may disclose personal information collected to parties relevant to the complaint or enquiry, or transfer it to authorised person(s).

Complaint Form

Note: Fields marked with an asterisk (*) are required.

Particulars of aggrieved person

* I would like to lodge a complaint of discrimination under the following Discrimination Laws(s):

Sex

Age

Race

Colour

Ethnic origin

Tribe

Birth

Creed or Religion

Health Status

Economic standing

Social Standing

Political Opinion

Disability

* Full Name

* National Id (NIN) / Passport NO

* Contacts

Remarks:

Please provide all of the following means of contact if possible to facilitate our follow-up work. Providing accurate contact details will enable us to follow up with you promptly and effectively.
If more than one mode of written communication is provided, please indicate your preferred mode of written communication in the option below.
If you need an acknowledgement and a copy of the submitted online form, please provide your email address. If you authorise a representative and provide the representative’s email address, we will send the acknowledgement and a copy of the submitted form directly to the representative.

* Phone number

Email address

*Correspondence address

Representative:

I would like to appoint an authorised representative.

Particulars of authorised representative

I hereby appoint the following person as my representative to assist me in handling my complaint.

Full name

Representative Email

Representative Phone

Reason(s) to appoint an authorised representative

Relationship

eg. Friend, Legal Representative, Relatives, Employer-Employee, Colleagues, Spouse

* Contacts

Remarks:

Please provide all of the following means of contact if possible to facilitate our follow-up work. Providing accurate contact details will enable us to follow up with you promptly and effectively.
If more than one mode of written communication is provided, please indicate your preferred mode of written communication in the option below.
If you need an acknowledgement and a copy of the submitted online form, please provide your email address.

Phone no.

Email address

Correspondence address

Particulars of respondent

* Name of party complained against

* Phone no.

Email address

*Correspondence address

The complaint

* Please state your allegation(s). (Please include any concerned person(s), date, time, location, incident and effects on you.)

The information provided by the aggrieved person in this complaint form is true to the best of the person's knowledge.

Any supporting documents?

(Up to 3 attachments, only files in PDF/ DOCX / DOC / JPG / PNG / JPEG formats can be accepted. File size of each attachment should not exceed 4 MB.)

Choose file for File 1

Choose file for File 2

Choose file for File 3

Any special requests?

(e.g. Mail should be sent to me by registered mail)

Authorisation

* Please check the boxes:

I understand that by submitting this complaint form, my statement of complaint and/or supplementary information may be passed to the respondent for information and response where necessary.

I authorise the Equal Opportunities Commission to obtain information from the respondent to facilitate the handling of my complaint(s) lodged under the Sex/ Disability/ Family Status/ Race Discrimination laws.